ProAsolutions  · How we work  · Civic and Customer Participation

How we work

Civic and Customer Participation

One of Design for All (Universal Design) principles is to assure that user’s needs, desires and expectations are taken into consideration during a new product or service design and evaluation process.

We do believe that the best way of putting this principle into practice is Civic and Customer participation, as a direct democracy mechanism. Make the all involved parts take an active role in the decisions that will affect their environment or services will create efficient solutions and the final users will feel these as their own.

Hence, collaboration between professionals and users during the development of the project is the best way of evaluating and validating the conclusions of the whole process.


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